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What Happens When a Customer Calls My DID?

A customer recently asked the question, “When a customer calls our DID instead of texting back, what happens to that call?” The answer depends on whether you have the DID activated for SMS, Voice, or both.

A DID is a 10-digit SMS-enabled phone number that is assigned to a customer’s SMS Notify! license key to enable two-way SMS communication through the SMS Notify! API. By default, the DID is used only for text messages when it is assigned to an SMS Notify! license key–so when you call the DID an automated recording plays the following set of instructions:

Phone Notify! Text-to-Speech Best Practices

Text-To-Speech (TTS) is a variation of speech synthesis that turns text into spoken words. CDYNE’s text-to-speech engine converts raw text to written-out words, and then assigns phonetic transcriptions to those words. The text is then read to the recipient using a computer generated voice. Text-to-speech can also be combined with recorded .wav files to create relevant call scripts according to your phone messaging web service needs.